Refund & Return Policy
At Quotes in Quiz, we take pride in the quality of our pocketbooks and want you to be completely satisfied with your purchase. This Refund & Return Policy outlines your rights and our obligations in case you need to return a product or request a refund.
Return Eligibility
We accept returns for physical pocketbooks under the following conditions:
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- The item was damaged, defective, or incorrectly delivered upon receipt
- You notify us within 7 calendar days of receiving the item
- The item is unused, in original packaging, and accompanied by the original receipt or proof of purchase
Non-returnable items include:
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- Digital products (eBooks or downloadable files)
- Items marked “Final Sale” or “Non-returnable”
- Items damaged due to misuse, mishandling, or customer error
How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 Email: info@quotesinquiz.com / quotesnquiz@gmail.com
📞 Phone: +639615027497
Include the following in your message:
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- Order number
- Reason for return or refund
- Photos of the damaged or incorrect item (if applicable)
Our team will respond within 2–3 business days with instructions.
Refund Process
If your request is approved:
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- For Cash on Delivery (COD) orders: Refunds will be processed via bank transfer or GCash.
- For credit/debit card or digital wallet payments: Refunds will be credited back to your original payment method.
- Processing time: 7–14 business days, depending on the payment provider.
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
If you received a defective or incorrect item, we offer free replacements subject to availability. If the item is out of stock, you may choose to:
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- Wait for restock
- Request a refund
- Exchange it for an item of equal value
Important Reminders
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- Please do not send your item back without prior authorization.
- We reserve the right to refuse returns that do not meet our policy conditions.
- For more information about your rights, see the Consumer Act of the Philippines (RA 7394).
Need help?
Contact us at info@quotesinquiz.com or quotesnquiz@gmail.com for questions related to refunds and returns.